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Georgetown University


Detailed Course Information


Fall 2017
Aug 24, 2019
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PPOL 755 - Performance Management
Organizations that can clearly identify, articulate, and execute their strategic goals are well positioned to effectively achieve their policy and program objectives.  According to the President’s Budget:
“Government operates more effectively when it focuses on outcomes, when leaders set clear and measurable priorities, motivate action, and illuminate a path to improvement. This outcome-focused performance management approach has proved a powerful way to achieve large performance gains in other countries, several States, an increasing number of local governments, and a growing number of Federal programs.” [1]
Stated another way:
“Two simple tools – goals and measurement – are among the most powerful leadership mechanisms available to a President for influencing the vast scope of federal agencies.   Goals and measurement are useless, however, unless used.”[2]
This course introduces students to the concepts, practices, and challenges of public sector organizational performance management.  Students will learn about the evolution and current state-of-the-art of performance management as means of measuring and managing policy/program performance.  The course includes material on strategic planning, the development and use of performance measures, reporting on performance, and efforts to promote CompStat/CitiStat-like data driven discussions.   Each student will complete a project examining and analyzing organizational performance management in a federal department or other major organization of their choice. 
By the end of the course, students will develop critical thinking skills by assessing an organization’s performance management system and developing a plan for improving its policy/program performance.  Students also should be able to demonstrate their ability to write effective policy memoranda and deliver effective presentations.
[1] Budget of the United States Government, Fiscal Year 2011, Analytical Perspectives, Chapter 7, Delivering High-Performance Government, page 73.
[2] Metzenbaum, Shelley (2009), Performance Management Recommendations for the New Administration, IBM Center for the Business of Government.

1.500 Credit hours
1.500 Lecture hours

Levels: MN or MC Graduate
Schedule Types: Lecture, Seminar

Public Policy Department

Must be enrolled in one of the following Fields of Study (Major, Minor, Concentration, or Certificate):
      Int'l Development Policy
      Law/Public Policy
      Policy Management
      Public Policy

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